Delete your account

Delete in the GetMuso app

1. Sign in to your musician account.
2. Open Manage, then Account settings.
3. Choose Permanently delete account.
4. Read the warning, type DELETE, and confirm.

If the request succeeds, deletion begins immediately, your active sessions are revoked and the app signs you out. This action is irreversible.

What account deletion removes

Permanent deletion removes the GetMuso account and account-associated data from active GetMuso systems, including:

• the authentication account, account profile and active sessions;
• the musician profile and its public listing;
• uploaded profile and gallery photos stored for that profile;
• rates, packages, availability blocks, profile-review history and owned profile settings;
• enquiries, enquiry-safety reports and guest-sender blocks associated through the deleted musician profile; and
• registered push tokens and account notification records.

Limited security or operational logs and backup copies may remain for a restricted period before rotating out. GetMuso may retain the minimum information required for a legal obligation, dispute or fraud-prevention purpose, with access limited to that purpose.

A private safety report you submitted about another musician may remain as a moderation record, but deleting your account removes its reporter-account link. Reports about your own deleted musician profile are removed with that profile.

Enquiry-safety reports and sender account or contact hashes for your musician profile are removed when that profile is deleted. Removing an individual enquiry also removes its safety report, although a sender block remains active until you unblock that sender or delete the musician profile.

Profile removal is not account deletion

Taking a musician profile offline or using the recoverable profile-removal control only hides the public profile. It preserves the account, profile setup, availability and enquiry history so the musician can restore the profile. Use Permanently delete account or the email request above when you want the account and associated data deleted.

If you used GetMuso without an account

Customers do not create GetMuso accounts. Favourites stay on the customer’s device and can be removed by unsaving them, clearing app or browser data, or uninstalling the app. A guest enquiry is not linked to a customer account.

To request deletion of a guest enquiry, email admin@getmuso.co.za with the contact email used for the enquiry, the musician, and the approximate event date. Do not send passwords or unnecessary identity documents. We may ask for additional information only if needed to verify the request.

What to expect from an email request

GetMuso aims to acknowledge an email deletion request within three business days and complete it within 30 days after identity verification. If law, a dispute, security needs or an unusually complex request requires more time or limited retention, we will explain what applies. There is no fee for a normal deletion request.

Privacy questions

Read the Privacy Policy for retention, security and POPIA rights, or email admin@getmuso.co.za.